At Drevue Gear, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.
Return Eligibility
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You may return most items within 14 calendar days from the date you receive your order.
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To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
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Returns are accepted only for items purchased directly from Drevue Gear.
How to Initiate a Return
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To start a return, please contact us within 14 days of delivery at [email protected] with your order number and reason for the return.
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We will provide you with instructions on how to send your item back.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7 business days using the original payment method. Since we operate cash on delivery, refunds will be arranged through alternate methods communicated via email.
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Shipping costs are non-refundable unless the return is due to our error.
Exchanges
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Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original purchase for a refund and place a new order.
Damaged or Defective Items
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If your item arrives damaged or defective, please notify us within 3 days of delivery at [email protected] with photos of the issue.
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We will provide instructions for a replacement or refund at no additional cost to you.
Non-Returnable Items
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Items that are used, altered, or not in original condition cannot be accepted for return.
Contact Us
For any questions regarding refunds or returns, please email us at [email protected].